Last Updated: December 10, 2024
Thank you for shopping with JustLeafKratom.com. We strive to provide a smooth and efficient shopping experience, ensuring that your orders are processed and shipped in a timely manner. Below are the details regarding our shipping policies.
1. Order Processing Time
Orders placed on JustLeafKratom.com are typically processed within 1-2 business days (Monday through Friday, excluding holidays). Please note that processing time does not include shipping time. Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Rates and Delivery Times
We offer various shipping options depending on your location. Shipping rates are calculated at checkout and depend on the weight of your order and your delivery address. Delivery times vary based on the shipping method chosen and your location.
- Domestic Shipping (within the U.S.): Typically takes 3-7 business days depending on your location.
- International Shipping: Available to select countries. International shipping times vary based on the destination country. Please note that no card transactions are allowed for international shipping.
3. Shipping Restrictions
We respect federal, state, and local laws regarding the sale and shipment of kratom products. Due to varying regulations across different regions, there are certain areas where we are unable to ship our products.
Shipping Restrictions:
- We do not ship to areas where kratom is banned or restricted.
- Our shipping restrictions are automatically updated by WAAVE compliance to ensure compliance with the latest federal, state, and city laws.
For a list of restricted areas, please refer to the footer of our Website where we provide up-to-date shipping restrictions. You are also encouraged to review your local laws before placing an order.
4. International Shipping
We offer international shipping to select countries. However, please be aware of the following:
- No card transactions are allowed for international shipping.
- International customers are responsible for any customs duties, taxes, or other fees imposed by their country’s government upon arrival. These additional charges are not included in the shipping fees and are the responsibility of the buyer.
5. Shipping Address
Please ensure that your shipping address is accurate and complete before submitting your order. We are not responsible for delayed deliveries or returned packages due to incorrect address information. If you notice an error in your shipping address after placing your order, please contact us immediately so we can assist in correcting the details.
6. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information (if applicable). You can use this tracking number to monitor your package’s progress through the carrier’s website.
7. Order Issues
If you experience any issues with your order, such as damaged or missing items, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve any concerns promptly.
8. Shipping Delays
While we aim to provide timely delivery, please be aware that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier, but we will assist you in tracking your package and resolving any issues that arise.
9. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or need further assistance regarding shipping, please do not hesitate to contact us at:
JustLeafKratom.com
justleafwholesale@justleafwholesale
(760)835-8711
